Returns & Claims

Wholesale sales are final

All wholesale purchases are final sale. We do not accept returns or exchanges.

Damaged, broken or missing items

The only exception is items that arrive damaged, broken or missing. If that happens, we will make it right:

• At delivery: count the cartons and inspect them before signing. Note any visible damage or shortage on the delivery receipt.
• Within 24 hours of delivery: email business@a2onegroup.com with your order details and clear photos of the damaged items, the cartons and the shipping labels.
• Keep the products and all packaging until the claim is resolved, as the carrier may need to inspect them.

Claims reported after 24 hours from delivery cannot be accepted. Once a claim is confirmed, we replace the damaged or missing items or issue a credit.

Questions

business@a2onegroup.com